If Data is the Oil, Customer Experience Management is the new Goldmine.
Worldwide conditions testify that the COVID-19 is here to stay much longer than we anticipated. Organizations and businesses have to rewrite the structures, policies and go-to-market strategies keeping this as not a temporary, but an indefinite roadblock. While the pandemic forced many business to go online, employees to go remote, and services to go digital….. the new digital customer is expecting a lot around customer experience in 2021 and has put a lot of evolutionary anticipations around it.
Platform-based and platform-run business is a game-changer. Human centered-AI is touted to play a critical role in business continuity and reshaping workplace. Customer experience is hence expected to be fuelled by these platforms that will not only power the business but also give it the much-needed flexibility. Denise Lee Yohn’s article in Forbes says that ‘The Future of retail CX is human’.
FITS Asia 2021 is all set to reimagine these practices. Key sessions and discussions will highlight the techniques and practices to adapt to new CX models that include, but not limited to :
Who Will attend?
Since you missed it so much, we have brought it to you…… Bigger, Better, Broader!
The much awaited ‘Future IT Summit and Catalyst Awards 2021’ – the region’s most important and largest gathering of IT senior executives and decision makers is coming to you as a Live WebSummit. Widening our horizons, the event will be held on a virtual platform with the participation of over 1000+ unique IT decision makers, global technology vendors and suppliers, and C-level executives from over 10 countries.
Delegates can witness an amalgamation of Core tech, Trending Tech and Future Tech1
Join the partner/exhibitor/sponsor bandwagon and get access to the Networking Lounge.3
Promoters wearing your logo branded Tshirt will conduct onsite surveys.2
Dedicated exhibition booth and space to put your best solution forward. With our special ticketing service for the exhibitors.4
For the first time in Asia the Catalysts Awards are all set to recognise and honour the trailblazers in the industry for Project Management, HR, Sales, Finance , Marketing , and technology, who have been uplifting the brand and reputation of their respective organisations in these difficult times. Also recognising companies showcasing various cutting-edge initiatives, platforms and market-penetration and truly acting as ‘CATALYSTS’ in the ever-changing market landscape.
Nominate using below category
Malavika Shanker, President, GEC Media Group
Manoj Saxena, Chairman, RosettaNet Singapore GS1
Millie Gillon, Global Head of Customer Experience, Senior Managing Director at Standard Chartered Bank
Eddie Ng, VP Group Cargo Solutions & Platform Development, PSA International
Manoj Saxena : ( Moderator) Chairman, RosettaNet Singapore GS1
Jamil Khan, EVP Logistics, Lazada
NG Chee Keong CK, (Vice President, GeTS
Dato' Sri Syed Zainal Abidin Syed Mohamed, Tahir Group Managing Director, DNeX
Vinay Awasthi, World Wide Head of Print Supply Chain, HP
Sanjay Agrawal, VP Information Technology, Avery Dennison
Sadiq Rowther (Moderator), Former - CIO Levis Strauss
Nicole Tretwer, Head of Logistics Services, APAC, SWAROVSKI
Ashokraj Vadivelu, CEO Intelizest
Anil Menon, Head IT, Lulu Group India
Venkatesh Mahadevan, Chief Information Officer, Dubai Investments
Santosh Nair(Moderator), Regional Head of IT End User & IT Partner Management, Siemens
Juliana Chua, Head, Digital Transformation, Essilor
Amit Bhatia, Chief Information Officer, Jaquar Group
Saket Sarda, Senior Vice President (APAC) , C2FO
Saket Gore, CEO - Asia Pacific at The Himalaya Drug Company Pte Ltd
Malavika Shanker, President, GEC Media Group
Group Managing Director, DNeX
Dato’ Sri Syed Zainal Abidin Syed Mohamed Tahir is Group Managing Director for Dagang NeXchange Berhad and its group of companies with effect from 1 October 2020. He was previously appointed as an Independent Non-Executive Director of Dagang NeXchange Berhad on 1 July 2020.
He holds a Bachelor of Science degree in Civil Engineering from University of Maryland, United States of America.
Prior to this appointment, he was a Non-Independent Non-Executive Director of Petronas Dagangan Bhd, a position he retired from on 10 June 2020.
Dato’ Sri Syed Zainal began his career as a Project Engineer with Petronas Gas Sdn Bhd in 1987, before joining Petroliam Nasional Berhad in 1992 as the Senior Executive of the company’s Corporate Planning & International Business Development unit. He then left to join HICOM Holdings Berhad in 1995, where he assumed various senior positions in the company. Dato’ Sri Syed Zainal lent his expertise to PERODUA when he was appointed Senior General Manager in 1999. Subsequently, he was appointed Executive Director of PERODUA Auto Corporation Sdn. Bhd. in 2002, and later promoted to Deputy Managing Director of PERODUA in October 2005. In July 2018, he was appointed as the Chairman of Universiti Teknology MARA until January 2021.
Thereafter, Dato’ Sri Syed Zainal also held various key positions in established corporation including Proton Holdings Berhad as Group Managing Director, RHB Bank Berhad and RHB Islamic Bank Berhad as Independent Non-Executive Director and Petronas Dagangan Bhd as Chief Executive Officer/Managing Director to name a few. He is currently the Chairman of Dagang Net Technologies Sdn. Bhd., a wholly-owned subsidiary of Dagang NeXchange Berhad. Dato' Sri Syed Zainal is also presently the Chairman of Pan Asian E-Commerce Alliance, the first regional e-Commerce alliance in Asia that aims to promote and provide secure and value-adding IT infrastructure and facilities for efficient global trade and logistics
EVP Logistics, Lazada
Jamil Khan is EVP Logistics , Lazada. He brings almost 30 years of Operational & Supply Chain experience, having lived in 6 and worked in 11 countries across Europe & Asia. He is driver of a culture that is Customer centric and focussed on quality. Jamil believes in finding talent, building capability through coaching and training to create extraordinary teams at all levels. Jamil has built operational capacity and resilience and has scaled massively in a cost effective way. Before joining Lazada at Singapore, Jamil has worked with Dairy Farm International (Indonesia), Metro AG (Asia), TESCO Stores (UK & Central Europe).
World Wide Head of Print Supply Chain, HP
Vinay Awasthi is World Wide Head of Print Supply Chain, HP His recent previous roles have been: SVP and MD of India, SL and Bangladesh VP, Personal Systems Asia Pacific & Japan
He has been with HP for 17 years and has done various roles in Product development, product marketing, region management and now Supply Chain.
Vinay joined HP in their California office and has handled responsibilities in US, India and Singapore. Before HP, he worked for Motorola and LG in consumer electronics, cellphones and turnaround management roles in US and Korea.
Vinay has a Bachelor’s degree in mechanical engineering and Post Graduate Diploma in Management from IIM Ahmedabad.
Chairman of RosettaNet Singapore (GS1 digital commerce Standards)
Recipient of Digital transformation leadership legendary award Top 5 in Singapore and global CIO200 in December 2019
Senior IT Executive with over 20 years’ experience in leading multidisciplinary teams to deliver innovative technological solutions that align with globalstrategies and roadmaps across diverse world-class organizations globally.
As a former CIO of APAC for Ingram micro I did championed the digital commerce roadmap, achieving 250% year-on-year growth across B2B and 150% across B2C over 3 consecutive years based defining the digital customer journey using agile methodology. As a spin off from the Stanford Executive Program, appointed in a 5-member global IoT team to define and make recommendations to establish IoT business unit across startup, ISV, telco and high tech MNC with recommendations for next 3 years for Ingram micro.
On Mergers & Acquisition front, streamlined product lines, standardizing business processes and consolidation of IT systems which includes Digital to Compaq, Compaq to HP and Stats to Stats ChipPAC and acquisitions in Ingram Micro.
As Chairman of RosettaNet Singapore on voluntary industry best practice digital commerce roles I represent Singapore in promoting RosettaNet as best practice for GS1 digital commerce standard across industry, government, SME’s and educational institutions globally for over 15 years.
My passion is to share industry best practice experiences and help industry to adopt Smart technology.
Ex-CIO Levis Strauss
Digital transformation Leader. Sadiq delivers high impact Enterprise scale applications and technology solutions to transform and scale businesses. He comes with 20+ years of proven
experience in FMCG, Retail & Healthcare industries having lived and worked in global settings across Asia, Middle East, SEA & N.America. Seasoned Panel and podium speaker with regional leadership experience at Levi Strauss, Johnson & Johnson and Procter & Gamble.
Head of Logistics Services, APAC, SWAROVSKI
A result-driven and solutions-oriented leader with a University of Manchester MBA, a take-charge personality and +16-years of experience in a broad range of roles in business management across three continents, Nicole enjoys striving to deliver a delightful experience to her customers. Having spent the last 12 years living and working in Asia, she also knows what it means to be a consumer in this region.
General Manager IT Innovation, Tata Starbucks Pvt Ltd
I am an IT professional with 18 plus years of experience across Information Technology and Retail organizations. Currently moved as Head IT at Lulu Group India . In my pervious capacity as General Manager - IT innovation at Tata Starbucks & Head –IT, Trent Hypermarket Pvt. Ltd. I have worked extensively on the company’s digital transformational projects, Cloud & Mobility Platforms, Retail Analytics, Enterprise systems and Security & Information management systems.
Prior to Trent Hypermarket, I have worked with Cybage Software as a Solution Architect in the retail CoE focusing on digital and e-commerce solutions. Having worked with companies such as Future Group, Wadhwan Retail and Zensar Technologies has also given me vast techno-functional experience. In my career as a technology consultant, I feel extremely passionate about using the latest in technology to provide business solutions to accelerate growth.
The areas that challenge my interests are Artificial Intelligence, ML, Blockchain and robotics and I am always keen to enhance processes to up the customer experience in my organizations.
Vice President, Global eTrade Services (GeTS)
CK brings with him more than 20 years of sales experience in the enterprise technology industry. Currently, he heads up the Global Sales & Business Development for Global eTrade Services (GeTS) and is part of the Senior Management Committee. Leading the sales and business development functions, he works with cross-departmental to formulate the GTM strategy and is responsible to achieve corporate revenue goal, profitability and market share. He is also tasked to drive business transformation by enabling customers and partners collaboration.
CK has held leadership portfolios that cover the Asia Pacific region during his career in IBM, Atos, Progress Software and INTTRA. One of the career highlights include achieving 30% YoY growth on both revenue and transaction through the expansion of ocean booking platform through technology partnership at INTTRA
Regional Head of IT End User & IT Partner Management, Siemens
Chief Information Officer, Dubai Investments
Venkatesh Mahadevan has over two decades years of progressive work experience in leadership positions with top Fortune 100 companies such as Motorola, Coca-Cola and Procter & Gamble. He has led Digital Transformation programs at global corporations and been a part of the Transformation leadership team. His background includes extensive exposure in managing Strategic initiatives, Planning, Establishing, Directing technology programs and leading IT functions spanning multiple geographies.
During his professional career across several industries, including FMCG, Telecom & Retail, he has held several leadership positions and been a member of the Executive Committee, serving on Leadership Boards. Prior to joining Dubai Investments, Venkatesh was in a Technology leadership position @ Motorola where he was instrumental in implementing key strategic technology initiatives across the APAC Region and a Key member of the Global Supplier Management Leadership Team, accountable for driving Strategic Relationships with Global / Strategic
vendors/Partners out of India. An MBA & a Research Scholar, he is the recipient of ‘CXO 50’ and several CIO leadership awards. He is also a recipient of the “Peter Drucker Award” for Outstanding achievements in the field of Management. He is an accomplished “ENERGY & Peak Performance” Speaker, and a “Premier Skills Coach”.
In addition to holding several prestigious certifications from accomplished international organizations, Venkatesh is also a Mentor at the “Columbia University” New York - Centre for Technology and Management. He is an Internationally Qualified Counsellor & a distinguished Guest Faculty at leading Management institutes, where he mentors Engineering and Management students.
Regional Head, Digital Transformation , Essilor Group
Head Enterprise Sales, C2FO APAC
Saket heads APAC for C2FO to drive the successful expansion of C2FO’s footprint in this region, where partnerships and product offerings must be augmented in innovative ways. He stands at the forefront of the company’s current efforts in India, Taiwan, China and Australia, as well as focus on new opportunities in the APAC region that are vital to global trade and corporate
Banking and IT industry expert with over 25 years of successful experience in leading Business Development, Corporate Sales, Trade Finance across Africa, Middle East, Russia, ASEAN and
Southeast Asia. In every company, he has achieved outstanding results along with his team members through mentorship, talent development and as a playing coach.
During his most recent tenure as a Managing Director at Standard Chartered Bank where he led the Trade Business regionally for ASEAN and South Asia working closely with corporates,
regulators and third-party platform providers.
Saket is an IIM- A alumni and holds a B.E degree. He grew up in India and is settled in Singapore with his wife and two children for the last 13 years. He loves outdoor adventures. When he is not attending sports and office commitments, he carves out time for sketching and reading his copy of The Economist.
Global Head of Customer Experience, Senior Managing Director at Standard Chartered Bank
VP Group Cargo Solutions & Platform Development, PSA International
Mr. Eddie Ng is currently VP Group Cargo Solutions & Platform Development in PSA International. He has the overall responsibility and accountability of PSA Group’s platform development and
partnership. He works closely with customers, partners and government agencies to support the platform development.
Prior to his current position, he was Head Strategic Liner Management of APL where he led the Asia, US & Europe Regional Cargo Flow Teams as well Yield Management Team in Singapore. He was a member of APL Innovation Committee and led proof-of-concept initiatives in the application of blockchain technology and Artificial Intelligence (AI). He also collaborated with local Universities in research ranging from booking velocity to short-term projection of vessel utilization.
Eddie has more than 20 years of international experience in container shipping and logistics industry. He has held management positions in NOL/ APL/ APLL across Asia, Europe and Americas and has served a variety of roles of increasing responsibility covering marketing, pricing, alliance & network planning, group corporate planning, eCommerce, logistics product management and yield & cost management. He has initiated and implemented enterprise-wide transformational project covering demand forecasting, network optimization and end-to-end shipment & inventory visibility. He also pioneered customer profitability at individual box level and auto-pricing for shipping through machine learning.
Eddie holds a Master of Business Administration (MBA) and a Bachelor Science (Hons) (Computer & Information Science) from the National University of Singapore.