Future IT Summit 2021

CX Trends -Customer Experience Vs Expectations
Date : 07 April 2021

00 d
00 h
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Leading CIO
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Case Studies
20 21
Catalyst Awards

About the Event

If Data is the Oil, Customer Experience Management is the new Goldmine.

Worldwide conditions testify that the COVID-19 is here to stay much longer than we anticipated. Organizations and businesses have to rewrite the structures, policies and go-to-market strategies keeping this as not a temporary, but an indefinite roadblock. While the pandemic forced many business to go online, employees to go remote, and services to go digital….. the new digital customer is expecting a lot around customer experience in 2021 and has put a lot of evolutionary anticipations around it.

Platform-based and platform-run business is a game-changer. Human centered-AI is touted to play a critical role in business continuity and reshaping workplace. Customer experience is hence expected to be fuelled by these platforms that will not only power the business but also give it the much-needed flexibility. Denise Lee Yohn’s article in Forbes says that ‘The Future of retail CX is human’.

FITS Asia 2021 is all set to reimagine these practices. Key sessions and discussions will highlight the techniques and practices to adapt to new CX models that include, but not limited to :

  • Deeper customer segmentations
  • Measuring customer experience
  • Digital-only marketplace 
  • Web-based chatbots 
  • Achieving digital excellence 
  • And much more…… 

Who Will attend?

  • Data and Analytics heads
  • CRM Heads and providers 
  • Industry Analysts and thought leaders 
  • Customer experience leads 
  • CIOs and IT Heads 
  • Platform Solution providers 
  • And more  

Attractions Marketing

Since you missed it so much, we have brought it to you…… Bigger, Better, Broader! 

The much awaited ‘Future IT Summit and Catalyst Awards 2021’ – the region’s most important and largest gathering of IT senior executives and decision makers is coming to you as a Live WebSummit. Widening our horizons, the event will be held on a virtual platform with the participation of over 1000+ unique IT decision makers, global technology vendors and suppliers, and C-level executives from over 10 countries. 

Technology Showcase

Delegates can witness an amalgamation of Core tech, Trending Tech and Future Tech


Focused Networking Sessions

Join the partner/exhibitor/sponsor bandwagon and get access to the Networking Lounge.


Onsite Lead Generation

Promoters wearing your logo branded Tshirt will conduct onsite surveys.


Solution Showcase

Dedicated exhibition booth and space to put your best solution forward. With our special ticketing service for the exhibitors.



For the first time in Asia the Catalysts Awards are all set to recognise and honour the trailblazers in the industry for Project Management, HR, Sales, Finance , Marketing , and technology, who have been uplifting the brand and reputation of their respective organisations in these difficult times. Also recognising companies showcasing various cutting-edge initiatives, platforms and market-penetration and truly acting as ‘CATALYSTS’ in the ever-changing market landscape.

Nominate using below category

  • 10:00 AM (Singapore Time)

    Welcome Note

    Malavika Shanker, President, GEC Media Group

  • 10:10 AM (Singapore Time)

    Opening Address

    Manoj Saxena, Chairman, RosettaNet Singapore GS1

  • 10:20 AM (Singapore Time)

    "Taking Client Insights to the Next Level"

    Millie Gillon, Global Head of Customer Experience, Senior Managing Director at Standard Chartered Bank

  • 10:33 AM (Singapore Time)

    "Enhancing Customer Experience through Digitalization"

    Eddie Ng, VP Group Cargo Solutions & Platform Development, PSA International

  • 10:50 AM (Singapore Time)

    Panel Discussion : CX : Supply Chain & Ecommerce Cross Borders

    Manoj Saxena : ( Moderator) Chairman, RosettaNet Singapore GS1
    Jamil Khan, EVP Logistics, Lazada
    NG Chee Keong CK, (Vice President, GeTS
    Dato' Sri Syed Zainal Abidin Syed Mohamed, Tahir Group Managing Director, DNeX
    Vinay Awasthi, World Wide Head of Print Supply Chain, HP

  • 11:45 AM (Singapore Time)

    "Digital Customer Experience"

    Sanjay Agrawal, VP Information Technology, Avery Dennison

  • 12:00 PM (Singapore Time)

    Panel Discussion : CX : Retail Shift

    Sadiq Rowther (Moderator), Former - CIO Levis Strauss
    Nicole Tretwer, Head of Logistics Services, APAC, SWAROVSKI
    Ashokraj Vadivelu, CEO Intelizest
    Anil Menon, Head IT, Lulu Group India
    Venkatesh Mahadevan, Chief Information Officer, Dubai Investments

  • 12:45 PM (Singapore Time)

    Panel Discussion : CX Insights Across Industries

    Santosh Nair(Moderator), Regional Head of IT End User & IT Partner Management, Siemens
    Juliana Chua, Head, Digital Transformation, Essilor
    Amit Bhatia, Chief Information Officer, Jaquar Group
    Saket Sarda, Senior Vice President (APAC) , C2FO
    Saket Gore, CEO - Asia Pacific at The Himalaya Drug Company Pte Ltd

  • 13:30 PM (Singapore Time)

    Catalysts Awards

  • 13:40 PM (Singapore Time)

    Closing Note

    Malavika Shanker, President, GEC Media Group

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